Quote:
Originally Posted by soulreapersteve
Guess I'll just deal with SLA breaches of the other tickets in my queue, breaches that could cause the company large sums of money, while I tend to one user.
If it's an urgent issue where they can't access the network resources (one example), of course I'll assist. If it's something small, I tell them to ask for me when they create a new ticket.
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I hate that business model. It's not, or shouldn't be your responsibility to deal with management's failure to staff adequately.
Sometimes my whole day goes to resolving one user's issue but it's a fairly esoteric gig.