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Guess I'll just deal with SLA breaches of the other tickets in my queue, breaches that could cause the company large sums of money, while I tend to one user.
If it's an urgent issue where they can't access the network resources (one example), of course I'll assist. If it's something small, I tell them to ask for me when they create a new ticket.
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Quote:
Originally Posted by Tcoat
Hey, you're the one asking me to shove a turbo engine in my pants.
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The Twins make me smile  |