Quote:
Originally Posted by soulreapersteve
I'm going to stop asking if they need any help with other stuff. I'll just ask them to put in another ticket.
Supporting users for one company isn't that much of a headache because you'll know the ins and outs of the set up.
I'm supporting users from 60+ different environment. I pray whenever viewing a ticket that documentation is up to date lol  |
From the other side if the fence:
Please do not turn into one of these ****head call centre guys that plays the "oh do anther ticket for that" card all the time. What you IT guys laugh at as dumb requests are far from dumb to the people making them. If we could figure everything out on our own you would not be needed. It sometimes takes some guts to call you up and say " I am baffled" and the last thing we need is for some person on the other end to imply we are stupid when we call. If sombody has more than one issue that you can help with why should they do each separately just to make your job easier? Would you want to have to Iredell each course of your dinner from a different person? The people calling have no idea how many places you have to deal with and frankly we don't care anymore than you care how many tables a searcher has to deal with if your lunch takes to long. You got into a service industry and that means serving no matter how much of a pain in the ass it may be.