Quote:
Originally Posted by krayzie
They all keep a laundry list to dish it out at the very end.
Sometimes I feel bad for the call center folks they have like some sort of timer to keep tabs on them and it appears on these big ass TVs hanging off the ceiling.
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Quote:
Originally Posted by ScoobsMcGee
I do not miss end user support. Although now my interaction with users is a lot more... eh screw it, vindictive.
Me: "User ID blargh attempted to install the malicious file from cnet.com pretending to be a free video converter 8 times between 18:01 and 18:06 UTC."
Blargh: "I didn't do that!"
Me: "Here's the screenshot of the detection on your computer, as well as your user ID running Chrome.exe. Additionally, here is the access log for proxy authentication, and proof that you tried changing the file name the last four times you downloaded it from the same link."
Blargh: "..."
Me: "By the way, if something is malware the first time you try to download it, it will continue to be malware the following 7 times."
Blargh's Manager: *glares at Blargh*
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I'm going to stop asking if they need any help with other stuff. I'll just ask them to put in another ticket.
Supporting users for one company isn't
that much of a headache because you'll know the ins and outs of the set up.
I'm supporting users from 60+ different environment. I pray whenever viewing a ticket that documentation is up to date lol
