Quote:
Originally Posted by Ardmore Toyota Scion
Hello Donald,
My name is Ryan and I am the Vice President of Marketing for Ardmore Toyota Scion. I enjoyed meeting you today here at the dealership and discussing your experience. I agree with everything you have said and I personally apologize for your experience. You purchased a wonderful car in the Scion FRS and we could have done better. We dropped the ball and when I look at our overall customer satisfaction surveys, that is not like us. Your experience is one which we have brought to the attention of our sales staff and parts staff. With the Scion FRS being a new model that was just introduced, the process for the radio was something that we were not setup for with the Manufacturer. We were able to learn from this. As I had mentioned to you, this is my families’ dealership, and I take great pride in how we treat our customers. I hope that the time we spent together here today showed you that Ardmore Toyota Scion is a good dealership with good people. I am always here for you to answer any questions or concerns you might have. I am also here to help try and answer the questions of any other Scion FRS enthusiasts. I enjoyed speaking to you this afternoon and I look forward to speaking with you again. Thank you again, Ryan
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Big ups, that is a step in the right direction.
