Quote:
Originally Posted by nunonuna
So.. how long did it take for Gruppe-S to respond from the day you received wrong item?? Im not here to protect anyone, but I guess it really doesn't matter how many times you tried nor how may different ways you tried. I consider it fair if seller/vendor response in 2-3 days. Yeah, they made 2 mistakes 1. Put shipping label on wrong item which is understandable. 2. They didn't put any form of notice saying they are not available for few days. However, he eventually came out and responded to your order issue and tried to correct it asap from the point he noticed & he apologized as well. So I still think that you owe at least adding updates as what and how this matter is handled. And leave judgement for each individual. Just my opinion...
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Fair way of thinking. He refunded me my money so all is well now but the wrong item being shipped was never the BIG issue. It's communication. If he has had communication issues in the past which it seems he does as 2 guys in this thread has said then leaving a message would've easily sufficed.