[HunterGreene]

Originally Posted by pacent

Dealerships are independent of Subaru of America (SoA) and any warranty work they perform are paid for by Subaru to the dealership. The difference is dealerships get paid only a fraction of what they would typically get from a customer paying out of pocket. In the dealership's eyes, it is in their best interest to deny warranty work if they are busy working on other revenue generating repairs or maintenance work. Reps are only called in for major work, and that's just the dealership making sure that SoA would over the cost of the repair to the dealership, so they don't get screwed/denied payment by SoA. Neither the dealership or the SoA rep are in it for the sake of the owner of the car. They are there to get the customer and the car in and out as soon as possible since warranty work isn't a revenue generating business.

With the above example, this has happened, not saying its likely, but it has happened before. Being an Evo owner, I'm no stranger to dealerships denying warranty work. They don't have to throw any car on the dyno. They flat out just deny doing the repair. Most folks don't have a 2nd car to drive while this gets settled. You can try suing them or taking them to court, but good luck finding a lawyer to take on your (relatively) pliddly case, not to mention the added time/expenses on your side, while your car still sits there broken/depreciating away.

All I'm saying is...modify anything, and its ammunition for the dealership/SoA to deny warranty work.

Fair enough--sounds like my experience with Toyota has been fantastic, then. Glad I'm going for the FR-S, in that case.

Originally Posted by beirouty

hi

heres the quote

" What is not covered
Repairs and adjustments required as a result of normal wear and tear, misuse e.g. racing, overloading, negligence, modification, alteration, tampering, disconnection, improper adjustments or repairs, accident and use of add-on parts/materials. Tyres, batteries, leather, rubbers, plastics are excluded from the 4th and 5th year of Warranty cover."

i asked a guy from toyota he explained it to me like this " if you modify your car we will not fix it for you. "

For once, I'm glad I don't live in Dubai.