Aah yes, Amazon.
Not out to defend anyone, just posting some facts:
Amazon sales can come from any of these sources:
- Ship from and sold by Amazon
- Sold by 3rd party and fulfilled by Amazon
- Ship from and sold by third party
As for who handles what, it depends on how it was sold originally and whether the listing was eligible for Amazon Prime or not:
https://www.amazon.com/gp/help/custo...?nodeId=537802
Quote:
Originally Posted by Kaotic Lazagna
I don't shop on amazon enough, but was it sold by Gruppe-S and fulfilled by Amazon? If so, I think that means that Amazon is the one that packs and ships out the order.
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See above for the possibilities. This info is relevant
Quote:
Originally Posted by WRBrzRX
I've worked with quite a few companies who stock with Amazon, some Prime, some selling there entirely.
It has nothing to do with those companies and everything to do with Amazon warehouses.
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See my comments above the quoted text.
Quote:
Originally Posted by SUB-FT86
This product came from Gruppe S address.
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Was it Prime eligible? If not, Amazon cannot cover your customer service interactions.
Quote:
Originally Posted by strat61caster
Jesus christ just hit the return button on Amazon print out the label, slap it on the box and drop it off at a UPS store. Gruppe-S can't do shit about it. Hope you get the right thing soon.
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Yes they can, see my post above and the link about ordering from a 3rd party seller.
My current work has fulfilled all the requirements and are a registered Amazon Prime seller, so our sales from Amazon uses their customer service directly. Buying 3rd party without Prime on Amazon means you have to deal with the seller directly on all issues short of a chargeback.
-alex