Quote:
Originally Posted by Tcoat
And they gain new ones every day so don't care if a few walk away pissed off. They know they will never please everybody all the time and won't even attempt it.
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I'm glad not all companies operate this way.
Some customers can't be pleased, and you "fire the customer" as one of my old bosses used to say. If you have a customer that's costing you more than they are paying you, it's a business decision to let them go. I think we can all name a few PITA customers we've had to deal with in our careers.
Back when I had a Jeep Liberty CRD turbo diesel, it had two torque converters go bad under warranty due to the torque of the little diesel. It was a poorly engineered part, but the dealer had no alternative. I bought a Suncoast unit and the dealer covered the labor under warranty. That's how you treat customers.