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So quick update the tech refused to go with me and asked me to leave and never come back for business. IDK if he's but hurt because I said he was wrong with the diagnoses or what but what an ahole. I could not believe he said that I mean I had to ask him to repeat what he had just said. Needless to say talked with the manager and showed him the issue and he heard the grinding and will contact insurance to see if it can be fixed. That was the worst customer service I have ever experienced in my life I mean who tells the customer to basically fuck off and never come back. Of nothing comes off this I'm thinking of contacting the district manager or Toyota idk.
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