Quote:
Originally Posted by NOI
Sorry for your experience, that sucks.
I can tell you that lots of people using Toyota vehicles over the years have had warranty repairs on cars used in those modes of operation. And for what it's worth, the letter basically says, "We won't make blanket statements that will get us sued by unscrupulous people, and every case is different, because every situation and driver is different."
That's what I read between the lines anyway.
Completely reasonable if you ask me, and likely the policy of most auto manufacturers of a $30k sports car or similar.
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I think it’s OK for Toyota to have some reasonable protections. They shouldn’t have to warranty the car under all circumstances. We know there are idiots out there...
If they said warranty is void if the car is used:
- For competitive motorsport. Fair enough I say.
- On offroad dirt terrain. Fair enough I say.
- Without due care and maintenance. Again, fair enough.
But my question was “will you void my warranty if I do HDPE?” and they said it’s “Misuse and neglect” as defined by the owners handbook. Really?
Here is how they advertised the car in Australia (quotes from their website):
The 86 shares DNA with some of the most exciting track-proven sports car ever made and it was tested on track at key stages of its development.
The car's performance was tested on gruelling tracks such as Fuji Speedway and Shibets in Japan and the Nürburgring in Germany
The 86 has been tested on tough test tracks like the Nürburgring to make sure it offers the highest levels of reliability and performance in all kinds of conditions.
But if you do HDPE then that is “Misuse and neglect”?
Remember the context here. I had a seal pop due to an engine leaning out at high revs on my second HPDE day and they would not warranty it, but a new engine map they released prevents this problem - sounds like a warranty issue. Hell, their policy is to not to even tell my why they refused the claim. Their response was "ask the dealer" and the dealer said "Toyota won't allow us to tell you why they rejected the claim". It's only one of the mechanics at the dealer who told me on the down-low that they rejected it because the car was 'raced' when it fact it had not been.
I just wanted to be treated with respect during the process. They refused to tell me why they rejected the claim (but eventually did honour it), invented a new policy on the fly (HDPE = misuse and neglect), etc. Like I said - great car, terrible company.