[Hags86]

Hi All

Just wanted to share my experience of dealing with Toyota. A summary is I had a direct injector seal pop and they would not cover it under warranty as I'd "shifted too fast at high RPM". Despite there being a software fix that would avoid this issue in future they declined to honour the warranty.
Anyway I took them to VCAT (basically a petty claims court in Victoria, Australia) and they folded before the hearing and covered the fix under warranty.

I then wrote to them to seek clarification if "high performance driver education and/or track day" participation would void my warranty. They refused to answer and called this type of activity "Misuse and negligence" according to their definitions.

I attach a copy of their letter. Read it for yourself.

Whilst think Toyota make great cars, that's not the point. I wasn't even annoyed that I'd had the problem - if they'd just accepted the warranty claim I'd be a happy customer who would have gladly returned. But instead they argued with me for months, wouldn't return calls etc. Basically they are a pack of ****s as far as I'm concerned and I'll never buy another Toyota car for the rest of my natural born life.