Quote:
Originally Posted by Norcalscionchamp
Dude you need to chill...theres nothing worse than an entitled customer who cannot understand that mistakes happen...you sound like some uptight east coaster who goes with Muffy and Buffy to the yacht club... Dealerships deal with hundreds of people every day...you didn't buy a Lexus...or even a Toyota... You bought an entry-level makers hottest selling unit... Be thankful you even have one...if you want the white glove treatment try Lexus but don't lump them together...apples to oranges...jerk demanding customers get lousy service btw try being nice and relaxing life's too short to write a letter to a car company over a stock stereo unit that only took a few weeks to get installed...and there's always the survey to express your opinion of which I'm sure you've already decided to tank them on.... Go buy and Audi or better yet a Jag-U-arrr lol
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uptight east coaster? Way to generalize...
Every one is entitled to their opinion but yours is wrong.
I've worked with many dealerships. There are two dealerships and an entire auto group I consistently warn people to stay away from due to the experiences I've had.
I've worked in some fashion or another with customers or within a customer service industry for many years. As far as I can tell he was not a jerk with the dealership and even if he was it is ABSOLUTELY in the dealerships best interest to bend over backwards for him.
A pissed off or neglected customer will do significantly more damage to your business than a happy one does good. Why? Because when a customer has a negative experience they tell everyone they know but it's far less common for someone to spread good word of mouth. This means any business should bend over backwards for ALL customers.
DO NOT EVER GO TO
Papa's Dodge/Jeep/Chrysler/Ram in New Britain, CT
Barbarino Nissan in Wallingford, CT
The entire County Line Auto Group of dealerships in Middlebury, CT
(if you want to know why I will tell you, just ask)
PLEASE, if you are in the market for a Honda, Jeep, Dodge, Kia, Nissan, Acura, Mazda, or Fiat visit any of the Executive Auto Group dealerships in CT http://www.executiveautogroup.com/
Why? Because after I drove my Jeep off the lot at Papa's Dodge and quickly made up my mind NEVER to return I took my Jeep to Executive for service over 6 years and was treated EVERY time as though I bought a car from them on a yearly basis. I shopped there once for both a Nissan and a Jeep for my mother. We ended up buying from Toyota again (see below). I never bought a car from them... but I absolutely will if I'm ever in the market for one of the vehicles from those manufacturers. My recommendation DID lead to an aunt purchasing two Jeeps from them.
If you are looking for a Toyota or Scion PLEASE visit Wallingford Toyota/Scion in Wallingford, CT.
Why? Because when I purchased my FR-S from them they DID give me the white glove treatment and I was a bit tough to deal with on my trade. My family has purchased 7-8 vehicles from them and I sing their praises to everyone I can.
Ultimately I don't care if I'm shopping for a Kia or a friggen Rolls Royce... I'm the customer and I'm paying your bills so you better damned well treat me right. Now I may have worded that harshly but that is not being uptight. That is deserved. I've been on the serving side of customer service for a long time and I feel that this is the only way to be truly successful. If someone is successful despite not providing the aforementioned service then doing so will take you just that much further.