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Originally Posted by Norcalscionchamp
Dude you need to chill...theres nothing worse than an entitled customer who cannot understand that mistakes happen...you sound like some uptight east coaster who goes with Muffy and Buffy to the yacht club... Dealerships deal with hundreds of people every day...you didn't buy a Lexus...or even a Toyota... You bought an entry-level makers hottest selling unit... Be thankful you even have one...if you want the white glove treatment try Lexus but don't lump them together...apples to oranges...jerk demanding customers get lousy service btw try being nice and relaxing life's too short to write a letter to a car company over a stock stereo unit that only took a few weeks to get installed...and there's always the survey to express your opinion of which I'm sure you've already decided to tank them on.... Go buy and Audi or better yet a Jag-U-arrr lol
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You're wrong. Dealerships do deal with hundreds of people a day but that is no excuse. He is a paying customer and should have been made a top priority. They said they were going to ship out the radio to him and they should have followed through. Good customer service is what makes customers want to come back and do more business with you.