Quote:
Originally Posted by Guff
Reporting bad dealers to Toyota (and Subaru) usually ends with the Regional managers contacting the dealer and reprimanding them, but at this point (after you have bought your car) I am not sure that they will compensate you in any way.
I'm still glad that you contacted them, and I am also glad that you love your FR-S!
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In the end it's not about compensation. The sale is done and I'll be getting the part that I should have received weeks ago. At this point, all I can do is provide public knowledge as that is what keeps companies accountable. It's probaby more important on an enthusiast forum where the individuals spending their money become very selective with where they spend it.
This is an opportunity here for Ardmore Toyota to reach out to the community and let their enthusiast base know that there's a dealer that the enthusiasts can come to and recommend whole heartedly. You see this all the time with the mod-friendly VWVortex Dub dealers. Rare, but they exist. Time will tell how this dealer holds up. My 1 star review added to the multititude of others average 2.5 stars on yelp doesn't help.
Excellence is a marathon, not won in masses, but one individual at a time. Hopefully the negative reviews will become inconsequential and be covered up in a mass of positive reviews. Time will tell...