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Update on my drama: took it back to the dealership and I'm glad I did. There is a plate that sits on top of the transmission/under the console that helps line up the shifter. On Toyotas, this plate locks into place and there's basically only one correct position for it. On Subarus, this plate can slide around and must be positioned correctly or there can be shifting problems.
Thanks to everyone who had advice. Car shifts great now.
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