Quote:
Originally Posted by Tcoat
Not a flame but I disagree with this completely (our first disagreement I think). Yes, there are a handful of threads where people complained that they had not heard something back quickly but they did receive replies. Of course I have no clue what your personal issue was so can't comment on that but since they are not a huge company with a massive staff I would expect delays if I was trying to deal with them. When you do get a response it is at least personal and right from the horses mouth not some customer service lackey that does nothing but relay info. For every single person that has claimed to have an issue on here there are probably a hundred or more with nothing but praise. People need to cut the guy some slack and have patience when dealing with any small but very popular and busy business. If this was a huge company I would agree in a heart beat but it isn't it is almost a one man show that is one of the leaders in the industry on this platform.
THIS ^ is customer service no matter how you look at it!
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No problem, debate is a healthy part of democracy and freedom of speech, I respect that and you.
I won't go in to the sordid details of my bad customer service experience with OFT but I promise you, it wasn't good at all.
I now go to other sources(on the forum) for tuning help and advise. Seems strange that this needs to happen, going to somebody other than the vendor for help with their product?
Respect Shiv and his busy times however if you can't support your customers adequately, you need more staff to do so. It may cut in to your profit margin but will ensure positive feedback(and more sales) in the future.
Peace out