Quote:
Originally Posted by Boomerang
Well fuck me, bad customer service from OFT/OFH
Who would have thought??
Several threads indicate this is the case..
Was considering biting my tongue, if you ain't got nothing nice to say, don't say it at all gist but stuff it...
Personal experience indicates to me they don't know what customer service actually is, e.g. responding to queries/ concerns/ questions promptly and adequately..
But I tell you what, they respond to purchase requests damn quick..
Flame away
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Not a flame but I disagree with this completely (our first disagreement I think). Yes, there are a handful of threads where people complained that they had not heard something back quickly but they did receive replies. Of course I have no clue what your personal issue was so can't comment on that but since they are not a huge company with a massive staff I would expect delays if I was trying to deal with them. When you do get a response it is at least personal and right from the horses mouth not some customer service lackey that does nothing but relay info. For every single person that has claimed to have an issue on here there are probably a hundred or more with nothing but praise. People need to cut the guy some slack and have patience when dealing with any small but very popular and busy business. If this was a huge company I would agree in a heart beat but it isn't it is almost a one man show that is one of the leaders in the industry on this platform.
Quote:
Originally Posted by Shiv@Openflash
No worries. And there is no reason to delete this thread. If anything, it may help people when they consider ceramic coating. It's important to know that all ceramic coating and its application is not created equally.
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THIS ^ is customer service no matter how you look at it!