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I finally figured this out today. This mount does not twist off, you must pull/slide it directly up toward the headliner. Mine was loose but pulling toward the headliner took a significant amount of force. If anyone else has this issue I found it easiest to hold the based of the mount that attached to the glass. Grab the mirror base (small part that swivels) and pull directly up toward the headliner very hard. Mine popped off and all of the screws that were underneath went flying around. Not sure if this is normal or not, but hopefully it helps if anyone else runs into this issue.
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