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Unfortunately we've all seen this kinda thing before...
I remember when speedfactory started to get too big and customer service went down a year or two ago. These small business' gotta realize that once they get to a certain point where they cant do the work and run the business side of things efficiently AT THE SAME TIME, they have to suck it up, and hire additional employees. Simple business economics.
What matters is in the end hopefully everyone involved feels like the issue was resolved.
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