Yeah, you're making some really valid points here for sure.
Honestly the whole service aspect of the dealership needs to be rethought or retooled somehow.
Kinda like how some consumers are now increasing their desire to be able to order a car directly from the manufacturer and have it delivered to them without ever stepping foot into a dealer.
A similar shift in thought needs to happen to the service departments, specifically in regards to honestly, transparency, and treating customer cars the same or better than they would treat their own.
Quote:
Originally Posted by MuseChaser
Yeah, probably, but I can't really blame them. They're under a lot of pressure to get a lot done in a short amount of time. The overhead in a large shop is ridiculous. My last oil change at the dealership cost me $60. If I did it myself, it'd probably cost me about... $60. (6 quarts x $5 if I find a great sale, $8 or even $9 if I don't, plus $8 for a good filter, plug gasket washer, gas to drive the old oil to recycler, garage supplies, blah blah). On top of that, they're supposed to pull all the wheels, measure the pads, top off coolant and other fluids, undo the fill plugs on the diff and tranny to check the levels... if they did the entire free inspection, it'd probably take 30 minutes. In that thirty minutes, they could have done another hour (or more) of $94/hr book-rate billable work.
Not excusing it; giving a customer inaccurate inspection results helps no one, and can result in what should have been avoidable problems occuring in the near future. Just saying I understand it.
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