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Follow up..
A few days after the appointment that led me to make the original post re/ magic brake pads and mystery power steering fluid, I received the usual form email from the dealership's P.R. rep, followed by the typical requested online survey. I replied nicely to the P.R. person via email, explaining my positive long-term relationship w/ the dealership and appreciation for the service manager's help and friendliness in the past year and half since I've owned this car. I also explained that I wouldn't have bothered mentioning any complaints if she hadn't requested my input, but .. since she asked... I told her about the pads, non-existent steering fluid, and failure to check differential and transmission fluids. All of this was via email. I then filled out the online survey, mostly postively, but did mention the few concerns.
Well, the next day the service manager called me on the phone and fell all over himself apologizing. He had a meeting with all of his techs, directing them to take the inspection bullet list very seriously in the future. He really was appalled.. I felt bad I had even said anything. I thought he was going to commit hara-kari or something.
There ARE good dealerships out there, and even the good ones aren't perfect. I trust service folks a LOT more than I trust the sales departments, but that's probably because I know more about fixing than I do about selling.
Hang in there..
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