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I bought my 86 at A1 Toyota in New Haven CT; sales process was lawless. They got me the car fast(Sept 16), exactly as I wanted it, and priced it below MSRP.
Their service department...sucks. The dealer offers free oil changes every 5000 miles with every new car purchase. They told me to come in at 5k, so even though the ToyotaCare service recommends every 7500, I went in at 5k, figuring it was free, so why not?
I waited while they had it, was done in about 30 minutes, great. Grabbed my receipt, headed to the car, reading as I walked...and saw "NO OIL CHANGE" in big letters. Went back in, asked...and was told "oh no, you're not due until 7500." After explaining that I had read the entire manual, was well aware of this, only came in because they scheduled the appointment for me, and asking what they DID do, I was told they inspected everything and rotated the tires(also rec'ed every 7500), and to come back at 7500. Obviously frustrated at the frivolous waste of my morning, I let the service manager know I wasn't happy and he apologized and said they'd see me again at 7500.
Fast forward to 7500 miles, and I had just moved to Maine. Called up Berlin Ciry Toyota in Portland ME, and all went smooth...until I was checking out. They told me that A-1 had already made the claim with Toyota for the 7500 service, so while it didn't impact this visit, when I came around to 15,000 miles, I'd be using my last of the three ToyotaCare comp'ed services.
Contacted A-1, who, to their credit, did offer to reimburse me when I needed my third and final "free" service done if I had it done elsewhere, offered no excuse for falsing submitting a claim for the first one. Shady business practice, combined with a visit I made to them with P219A andP118F codes present when they told me "I'd need to have my remote starter removed before they could diagnose it" if the codes came back after clearing out, means I won't go back to them even for the free 5k oil changes in the future, even if I'm back in CT at the time.
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