Quote:
Originally Posted by dnieves
Let me guess, it's not their fault and they didn't want to pay? I had a dealership dent my tC, luckily I had pictures of the car when I dropped the car off and caused a scene when I told them to pull up the video of when I drove in damage free. They used PDR and all was well In the world -would've went smoother if they didn't force my hand.
I understand they don't want to go broke getting scammed but you have to be fair and make things right when you're wrong.
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both times they replaced it but the 2nd time was a huge hassle and they made it seem like they were doing me a favor lol.
when the service manager told me they were going to replace the 2nd one but they would no longer be rotating my tires I think he thought I would be upset about it or something because he was pretty peeved when i quickly responded there was no way i would let them touch my car again if they cant figure out lug nuts.
i take it to a different dealership now and just request the wheels not be removed from the vehicle.