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RS 2.0 peeling rims with a positive outcome.
So to try and keep this short, I had a total of 3 rims peeling on my RS 2.0 after 5 months of buying the car new. They were replaced under warranty. A few months later all 4 started to peel.
I contacted Toyota Customer Service and started a case. I asked since there is an obvious flaw in the paint process if they would work with me. I asked since the stock rims are $400 and the TRD 18" rims are $250 if they would replace my rims the them and put a set of tires on the rims since they are 18's. this would come out to about the same $400 per wheel as just replacing my rims.
Well after about 2 months of working with Toyota and the dealership, they agreed to do this. Since this was not normal warranty work, the did this as a "Good Faith Customer Service". I had to pay up front and then Toyota will reimburse me up to $1900.
Since it was done this way I got the new TRD 18" rims with new tires and I got to keep my stock rims and tires too!!
Toyota made a forever loyal customer. I was always kind and professional as were they. Awesome service!!
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