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Originally Posted by Impureclient
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Yeah, I actually came across that page as well.
As we all know, the thing about user reviews is that the dissatisfied customers will always be disproportionately more vocal. If you Google search "[insurance company] reviews", many results link to reviews that are mediocre to poor. Doesn't matter what company.
It's just really hard to sort out the real persistent issues from the rare one-off or customer-specific issues.