Quote:
Originally Posted by Marrk
Good to know.
There's the warranty issue. There's dealer discretion. And then there's this extraordinary situation of a new, much-hyped car that Toyota may want to make the extra effort for in order the save the reputation of the car and the company. Anything could happen. Or they could play dumb and leave us twisting in the wind. Like I said before, once you give someone your money, you no longer have the control.
N.B.: My recollection is that, when Saturn had problems in their first year, they responded by taking every problem car back, no questions asked, and replaced it with a new car. Expensive tactic, but a good way to maintain public trust in a new venture.
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True, there is some discretion. Toyota has a track record of erring on the side of the customer. I can't see them leaving anyone twisting in the wind with any legitimate issue. Case in point-when I broke the ring gear in the rear end of my modded '04 Taco 4x4 climbing boulders, they installed a complete pumpkin @ no charge. Google "toyota tacoma rust recall buy back offer" for an even better example-there are also many others...