Quote:
Originally Posted by Conch Shell
humfrz, thanks for the advice. I'll do that.
Also, I did call the main Customer Care line and have a ticket number stating the problem and telling them it is a safety issue. They just told me to go to a dealer's service department and escalate from there if they don't offer to fix it. Funny thing is that the dealer told me to call Customer Care so they are both pointing me to each other.
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Well, Conch Shell, I'd suggest you keep after both of them.
The main thing is that you get the car fixed, before your son winds up in a ditch .....or worse.
I reckon I would "carefully" drive it to the dealership, have them replace the power steering unit ....... then argue over who is going to pay for it.
humfrz