Quote:
Originally Posted by KalbiCool88
If a dealer tries to deny the work getting done for "free", then I would suggest to see if they can do a "good will" for you. Otherwise you can try calling Corporate Customer Relations and I'm sure they will tell the dealer to just do it for you.
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Not quite... they may have a Toyota DSPM Rep or whatever they call it and check it out and may side with the dealer and say "No we are not going to fix it".
I've had good and bad experiences with going this route. I've had my car inspected 3 times with a Toyota Rep
1) Engine Knock - Dealer Inspected and DSP Inspection and repaired
2) Interior Rattles - Shop Foreman AND DSP Inspected - Will not perform TSBs for rear deck and other rattles as stated by DSP "No Abnormal Noises Heard"
3) Window Seal Deformed - Dealer Inspected and stated "Not Warrantable" advised NO DSP Inspection. Complained to Manager to get DSP Inspection. DSP good willed the repair - for "Customer Satisfaction".
So it's...worth a shot.