Quote:
Originally Posted by ajcarson11
As is mine. Mike's volume of work goes up and down at times. Mike did get me squared away, but also let me know what to expect in terms of response time. 48 hours might be practical when there isn't much going on, but I could understand a week or more during peak times.
See post #10 here:
http://www.ft86club.com/forums/showthread.php?t=80701 |
Thanks, our volume does vary but there are other things at work that we may not have control over as well (family, health, holidays etc...)
Phil is always here and he can direct when there is a more critical issue (i.e. car not starting) and we attend to it as fast as we can. There are also internet complications like email not getting through, or a followup flag getting lost between the 3 different computers we use to keep workflow going. We emphasize that people need to CALL when you don't get a response back through email after a while. Also, one BIG thing is that we have no way to assess your hardware or installation. But for some reason the tune is always the first thing to get blamed. If someone provides incorrect hardware information, has leaks in the plumbing, kit has specs that change from the last one we did, or has some other issue...we have no control over that. And if we provide a tune within 48 hours (our job is tuning, not remote troubleshooting) that does not mean we can address everyone's issues in the same timeframe. We are not entirely without fault because we do miss emails here and there, but we have historically provided advice and hardware support at no charge. However this should not be an expectation. If a customer cannot do their own install--then it needs to go to a shop and then they can get tuned there if they'd like. Or they can have the shop work with us. But it is unrealistic to always get a response about issues not related to our products or services. Forums and FB groups are great for those resources.
Another point we want to stress is most people save up for a while to get a FI kit, then wait for it to get to them, but then they expect the tune immediately. BUY THE TUNE FIRST! This allows us to schedule workflow and get you the tune ahead of time, then we know how many revisions we may have to do at a given time.
...now back on topic
