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I would appreciate if you keep closer track of stock status. I ordered some G-loc pads that showed "In Stock" on Nov 13th and was informed that there was a supplier shipment issue only after I emailed to ask what's wrong on 22nd. I haven't received a reply to my email on 23rd yet (probably Thanksgiving got in the way), and I couldnt reach anybody thru the phone this morning.
In addition, I don't think you should charge customers if the item is not shipped yet. Not a big deal, but I would have thought that is a part of online retail etiquette.
Update: Just got a response from David and they are shipping XP10's via 2-day mail. That's awesome customer service. Nice to see all the praise in the forum is well founded. Thank you!
Last edited by OND; 11-30-2016 at 02:42 PM.
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