[jtaeric]

The reason I am writing this is because my terrible experience at Hudson Toyota. I highly recommend everyone do not do service there. I think I wrote this too long, sorry about that.

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Now, the story.
I went Hudson Toyota today for an oil change and routine check since my last service was 7 month ago and have been running 5000 miles. Since the Toyota oil is not the best on the market, it is reasonable to bring our own oil and filter which I did.

Everything was fine until I got the call said my car is ready.

When the representative reviewing my service record, she found a issue. The technician used the factory oil but she noted on the work list that I am providing my own oil and filter. She called the technician and the reply was he did not look the note. The manager give me two solutions. 1st, don't charge me oil and filter and leave the car with the factory oil and return my oil and filter. 2nd, drain the oil again and fill in my oil and filter as the same charge as 1st option. Clearly I choose the 2nd option. So, they took in the car again.

Here's the fun part.

I brought 6 quarts of oil which is more than our car required and they did not return me the spare oil and I didn't ask for it. I then went to IKEA for shopping and let the car cool down a little bit. When I leaving IKEA for coming home, I checked the oil level and it is way more then full. Now I know where those spare oil is. IT'S ALL IN MY CAR. I went back to the dealership and tell them it is overfilled. They took it in. A few minutes later, it comes back with the technician. I thought take take out oil is a little bit more complicated than fill. So I asked him how he did it. The answer is 'I open the drain plug and let it drain a little'. WTF! There is a huge difference between this method and the one I know which is sucking it out.

Next fun part. The oil is still a little bit more and the manager ashore me that it will not be a problem. (I am not sure about this, but I choose to trust him.) He then explain me why it has been overfilled. 'We use digital pump to fill in oil, so it will stop at precise amount. We can't control that when using bottle.' (It is not the exact word but have same meaning. ) PARDON ME. I brought in 5+1 quarts bottle! There has to be marks on the 1 quart bottle! And you tell me you can't control it precisely? Either you didn't check how many oil this car need or you don't know there are marks on the side. BOTH ARE NOT ACCEPTABLE FOR A TECHNICIAN.

It took me the whole afternoon on this thing. And the reason I am posting this is not to complain. But to warn everyone to keep this in mind. I will not go to that dealership again. How can I expect their work if they even can't do the easiest job right.

Thank you for reading this. Can anyone give me a dealership that is trustworthy near Jersey City NJ? And do I need to take out more oil and is there any tool can make it easier? There is about 5mm or 0.2 inch higher than FULL mark.

I apologize for any wrong words or use of grammar.
Thanks.


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