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From my experience, for a national organization, AAA's level of service, competence and professionalism varies greatly from region to region. I know they depend on independent contractors. But I've seen AAA emergency service show up in a brand new 'orange' SUV with official looking decals on the side in Southern California where the service was quick, friendly and professional. Like something you'd expect from the ADAC in Germany. And I've seen a guy in a clapped out, rusty old van, trailing blue smoke, with a guy driving it who looked like he had been living in the vehicle for a month, in New York State, who spent most of his time trying to extort money for additional service.
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