Quote:
Originally Posted by OND
Thanks, I am really not expecting a new car or anything from the dealership, but I will look into the diminished value claim. Waiting to see how the repair turns out first.
Honestly, I would probably say "sh*t happens" and move on if the service manager and the service "liaison" (whatever the f that means) sounded sincere in their apologies and told me that due to this and that reason they couldn't help me further, but their attitude in handling the situation is getting to my nerves.
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Be careful going after diminished value. If no insurance company has been involved it will not show up on a report and therefore no value is diminished. From your description of the damage the value would drop a few hundred dollars at best so any settlement could work against you in the long run. I would push for the letter stating that the repairs will not effect trade in at that dealer if I went for anything at all. Don't let your emotions run the situation stay cool and get the most you can back out of them.