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"Honestly, I would probably say "sh*t happens" and move on if the service manager and the service "liaison" (whatever the f that means) sounded sincere in their apologies and told me that due to this and that reason they couldn't help me further, but their attitude in handling the situation is getting to my nerves."
Additional thoughts on my part:
As I've stated before, best to deal with General manager of dealership or owner of dealership. A way which often works best...Have a sit down, with this person, privately, office door closed, with no one else within hear shot. This can be accomplished either by appointment, or walk-in by yourself. Call their receptionist, find out just when that management person will be in house. Amazing what happens in a face to face situation in which both parties are calm. Arm yourself with questions written down.
Other option...Call your own insurance company. It's just like someone else hit your car, and they are insured. Your company may be willing to deal with the 'accident' without charge, easier than you paying for a lawyer.
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