Quote:
Originally Posted by ToySub1946
Extremely sorry for you that this happened...
Find out who is the General manager, or better yet, owner of that dealership.
Contact him/her and use this little word in any sentence : Lawyer. Often helps quite a bit...and best used in a written letter from yourself.
In a dealership, believe it or not, the shit flows to the top. Owners/top management often are the ones dealing with real customer complaints. So, screw the chain of command...go to the top immediately.
They owe you , at this point...either a new car now, or a cash payment for diminished value, in addition to them paying for repairing the car to your satisfaction.
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Thanks, I am really not expecting a new car or anything from the dealership, but I will look into the diminished value claim. Waiting to see how the repair turns out first.
Honestly, I would probably say "sh*t happens" and move on if the service manager and the service "liaison" (whatever the f that means) sounded sincere in their apologies and told me that due to this and that reason they couldn't help me further, but their attitude in handling the situation is getting to my nerves.