[OND]

Hi all,

Set foot in my local Subaru dealer for the first time to get my 6k free oil change and ended up going back home in a brand new Accord (mmm so comfy). A very young looking dealer employee drove my car into another parked Subaru and damaged the front bumper and fender.

They are currently working with a repair center to give me a time estimate. They will cover all repair costs and use OEM parts for repairs. They also gave me a brand new rental car. To sum up, they seem to be doing everything to correct their mistake.

On the other hand, the only thing I received in return for this whole trouble and possible diminished resale value is a free oil change coupon and a "Sorry man, that is actually my favourite car". I first offered that they fix some other cosmetic blemishes with the car while they were at it as a goodwill gesture on their part, but the managers just refused. Then I suggested that they provide me a statement in writing confirming that they wouldn't use the current incident to lower my car's trade in value if I decide to trade it in for something else in the future, which they accepted (I haven't received anything yet though).

I am trying not to make a big deal out of it, but wondering what you guys would consider as "fair"? Is it enough that they just fix their mess up and I don't have an "original" car anymore? Should I look for a "diminished value appraisal" when picking the car up?