Quote:
Originally Posted by Adam_L
I have no beef on the BBQ here, but I'll tell you why : Sorry to say any solid/good sales person does know the product (as well as they can know it) , and to compare/contrast that product specs/info against the competition. That is one of the main top-10 main points any successful sales person needs to have under their wing. Period. If they didn't know the product and/or how to accurately respond to a customers question(s) in regards to the product in discussion, then sure they can go "look it up" .... but that takes time, time is money....yada-yada-yada. Think about it.
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I've been there done that. I knew more about every car on the lot than anyone else. I couldn't sell crap. Salesmen are there to sell, not talk shop. It takes seconds to grab a binder and look up the specific specs of any car. Anyone who takes the time to research these cars will be better informed about them than a salesperson, because the buyer is only looking at 1 or two models, while the salesperson needs to know just enough about an entire line or two to sell them. And most people don't care about specs, they care about crash ratings or gas mileage or how great the car looks, or reliability, or cost of ownership. They might care about specific individual features, but that is easy to figure out.
There is a huge difference between how to answer a customers question and knowing every specific specification about a car. Very few people will care about how many cams or valves per cylinder or how many pistons each brake has, etc.