Quote:
Originally Posted by Bushhy
Man this makes me mad. Not at you, but at subaru. Im at 32,000 miles, but im a 2013, and they refuse to cover the bearing. No matter what I say.
Can you PM me the work-order so I can take it to my dealer?
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I'll see if I can do that.
Could be a difference between Canada and US? Shouldn't make a difference though, but maybe. My work-order may not help your cause because I'm in Canada and your dealer might use that as another excuse to not do it.
I will say that, going into this, before I had even dropped the car off at Subaru (failure happened on Sunday, when they were closed, so I didn't drop the car off until Monday), I had already assumed that it wasn't going to be covered, based on all of the research I had done online, and after reading many threads similar to this. I had fully expected and prepared myself for it to not be covered, and expected to be staring down the barrel of a large repair bill. Needless to say it came as a shock when he called me to say it was covered. A nice shock, but a shock none-the-less!
I should also mention that I am well-known at the dealership that I service at, and the service manager has "helped me out" before with a warranty claim that I also didn't think would be covered...as mentioned earlier, he said to me directly this time that he would probably have to fight some resistance from Subaru to get the claim approved, but said "that's my problem" before handing me the keys.
This is why I will be a life-long customer at this particular dealership. Customer service like this goes a LONG way.
EDIT: you should add a line for people to post the year/build-date of their vehicle as well. My car is a 2013 model year, but an August 2012 build, so I must have one of the early cars.