|
Salespeople are ALWAYS called out for selling. As adults, especially in the age of IT, we should easily have access to all the product knowledge we want.
So, salespeople that are successful must ride the fine line between product knowledge/selling and closing deals.
If I was managing the business I'd put my money on the ones who close deals, but I'd make it clear to my staff that false info wont be tolerated. When asked a question, either answer correctly, look it up or admit youre not sure THEN look it up.
Im my business I sell a steel product with a very specific treatment that allows us to guarantee no corrosion for 3 decades. I routinely hear people explain to clients that the steel has a silicone coating for corrosion protection and to act as a primer for paint. Not sure where this started but it couldnt be further from correct.
Does management give a shit? Nope. Close deals, thats all that matters.
I dont agree with this although in no way does this mean closing deals isnt still number one priority if we want to be succssful.
NEVER misinform clients. Ignorance is only an excuse for dismissal IMHO.
Things get a lot hairier if you have ever dealt with litigation from clients.
__________________
5:AD kit, HKS V1+ S/C, ECUtek dyno'd, Ohlins MP20, Magnaflow cb, Revworks UEL, Topspeed overpipe, Pinnacle Ceramic tint, VG shark fin, HID's, yellow DRL's, full LEDs, red floor lights, Homelink mirror, trunk lid liner, Perrin LWCP, Valenti smoked, Flossy Grip Tape Shorty, GT86 plaque, lighted vanity mirror, Michelin PSS, Project mU +800, DOT4 fluid, 720 Form GTF1 17x8&9, stitched leather bits, EZ valve.
|