Quote:
Originally Posted by Mr.ac
Well.... Sounds to me like they forgot to torque down a few lugs. The knocking sound could be the wheel just being loose.
Over tighting lugs cause no knocking sound. My guess stand corrected cause they orderd new studs. Cause the losses ones damaged the studs.
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Yeah I would guess this is what happened. What annoys me is that they told the OP a different story. When a dealership screws up, fine it happens. But at least have the decency to explain to the customer how they screwed up and do what it takes to make the customer whole. Is it that hard to have a service rep get the story right and take the time to properly explain it to a customer who's understandably worried about his car?
Quote:
Originally Posted by Autocon
Told them I wanted to see photos when my wheel was off to make sure there was no damage as I was not about to take there word for it which they assured me they would.
Which of fucking course they didnt do at all. Got a call back the next day to pickup my car. Both managers that worked the previous day and tech conveniently didn't have work that day so had to go through a huge run around with a new manager on duty to get them to jack up up my car, take the wheel off and show me no damage was done.
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Yeah that would annoy me as well. Hate when service providers promise to do something with no real intention of doing it. If you don't want to do something, fine but don't lie and say you will. What ever happened to doing the right thing and treating others with respect...