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Old 07-22-2016, 08:22 PM   #1
mynameisnick4
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Join Date: Jun 2014
Drives: Focus RS (10 Series Prior)
Location: Pittsburgh
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Dealership Service Experience & Tire Issue Question

So today I took my FR-S in for a scheduled oil change and tire rotation to a dealership service center. I also asked if they could check my brakes to see how much life they have left. Everything went smoothly from what I could tell. I leave the service center and everything seems fine till I get about a mile down the road and pull into to grab some dinner. As I turn I start hearing this knocking sound, not from the engine but from front tire/suspension area. It got MUCH worse when I cut the wheel all the way to the left to park. I call the service center back and they tell me to bring back.

I bring it back and at first I think they thought it was as simple as lose lug nuts. The first guy comes back in and says we are taking into bay 1. About 20 minutes later the front desk lady comes back out and says we have to put you in a rental. They say that one lug nuts is on way too tight and they cannot get it off without damaging the stud. They don't have any studs in stock so they say they have to order the one and won't be able to fix it until Monday. I ask if the over tightened lug nut was causing the knocking noise and they said yes. I say fine whatever, give me the rental.

A few minutes later she is like we are going to put you in a tC. Now I am guessing they think since I have an FR-S I am a Scion fan or something and think I would prefer another one as a rental (I wouldn't.) At this point I am too annoyed to care and say fine OK. Then I remember seeing one of those god awful 9.0 series with the two tone paint job and realize that's what they are giving me. They hand me the keys to it and say "This is the closest thing we have to you're car, enjoy." I just laugh, take the keys, and walk out. Now I am stuck driving (embarrassingly) around in this gem until Monday.



Anyway, my question for everyone here is: Is what they told me sound legit? Could an over tightened lug nut cause the knocking noise? I could of swore I heard her on the phone moments before talking to me asking if they could order a tire rod. I'm not the most car savvy person out there so I have no clue how much you can screw up with a tire rotation and checking the brakes.
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