Quote:
Originally Posted by thermobox
The reason will vary from store to store.
For us:
1. It is to keep out the "hot lap" drivers that will purely come in to beat up on the cars. We see a lot of customers that will come from other dealers to test-drive our car and buy the car at the other store.
2. To keep low miles on the vehicles. Most Suby buyers don't like to buy the cars with miles on the clock.
3. To gauge commitment. If a buyer is willing to sit with me to fill out all of the paperwork and be run through Finance, I am willing to take them for a test-drive. Many new Suby customers aren't "sold" on the car enough to give me a solid commitment.
I have yet to have a customer return a car or say that it wasn't the car that they were expecting.
If this situation did arise, I'm sure that Mgt would have no problem taking the car back after say a day or so.
This is an alien process to many people. If you don't get it, then you probably will end up not getting the car.
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On that first bold point; shouldn't you be asking why they go buy SOMEWHERE ELSE? I would too if I feel you don't take me seriously as a customer. Thanks for the drive they must think, but seems their business would be appreciated at another dealer
On the second bold point; no, if YOU don't get it, the sale just goes somewhere else. See my first point above.