A conversation with a Toyota service manager about modding and warranties
Today my car got its first oil change. It's one of the free oil changes, I chose to do it at 3000 miles even though the maintenance book says to do it at 7500 miles. They did the entire service, they didn't balk at all about the mileage and said I can do the free services whenever I want, they don't care about the intervals. $0.00 no problems at all.
Then I wanted to gauge how the dealership feels about warranties and modding a car. That's why I put this is thread in the Warranties section. I spoke to a very cool and helpful service mgr who seemed pretty knowledgeable and no BS and this guy mods his own car- it's a Mustang, not a Toyota though. I asked specifically about the powertrain warranty. Toyota covers the initial 60,000 mile warranty for our cars; I have an extended warranty up to 80,000 miles and this dealership has a "lifetime warranty" on the powertrain, both are covered by a 3rd party insurance co.
The service mgr said that Toyota is pretty lenient about warranties even if the car has been modified with aftermarket parts. The guy told me to just reinstall the OEM parts and bring the car in if there's a problem. He said TRD parts are not a prob at all they are treated like OEM parts (I was like well, duh- but I figured I'd mention anyway). He even said I could call him and he'd tell me which parts to reinstall for the issue I have. Yeah, he was really cool about HARDWARE mods. He said even if I wanted to do something like gut the OEM header, no problem, just keep the orig header so I can put it back on just in case- it's what he does with his own car. Intake, full exhaust, full suspension, wheels whatever- do anything and everything just keep the OEM parts.
He was honest about the extended lifetime powertrain warranty. The insurance co will be a "real pain in the ass" (his quote) and will try to deny warranty work on the powertrain for any mod you do. He said they try to deny coverage on the engine if you even put aftermarket wheels on... Again, his words. Toyota is not the prob from what he says, it's the insurance co that tries to bone you.
Hardware is one thing, tuning is another. He said that if Toyota sees that you have tuned your car, reflashed or messed with the ECM at all- your powertrain warranty coverage will be denied. Period. He also said that there's a flash counter in the ECM and they can tell pretty easily if the ECM has been flashed. He also said screw it, just do it, it's YOUR CAR do whatever you want. He didn't say anything about flagging cars or noting what mods are done. If you need warranty work, Toyota sends a rep down to look at your car and that person decides on whether you are in warranty or not. So reinstall the OEM mods before that guy looks at your car. But he says you can't hide ECM reflashing and they look for that first.
TL;DR Do whatever you want to the hardware and keep OEM equip to reinstall if you have a warranty issue down the line. Don't touch the ECM if you want to keep the warranty intact.
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