Quote:
Originally Posted by ysu
But the other thing is I thought USA companies makes sure that priority express mail gets sent ASAP. I always has the impression that businesses over there make customer support their priority.
And yet, it still hasn't been sent, they still don't answer the phone nor the email & contact messages I've sent.
It seems it'll be a week before they send it off, even though they could have done it last friday, this tuesday or wednesday, if I understand correctly (holiday was on the 4th right?)
This is getting very-very annoying.
Feck all holidays, I say.
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My own opinion as a resident of the USA, but I rarely have issues with customer service from non-US countries. Within the US is a completely different story. That said, I definitely purchase from a wider variety of US companies.
Regarding your issue - lots of times smaller companies like Openflash may choose to allow their employees to basically take entire weeks off around summer holidays. Not saying Openflash does this, but it is quite common in my experience. We Americans rarely have prolonged vacation time blocks so if we want to travel any far distance, we often lump our holiday weekends off with a week or two of vacation to extend our time away by 3 days or so.