Quote:
Originally Posted by ZionsWrath
I agree that phone call is always best option. However if a company has a customer service email it should be prompt as well. IMO an email unanswered after 1 business day is not acceptable even if that reply just says they got your message and are looking into it.
I prefer email because I work night shift and and I am asleep during most of the 9-5 business day so I will usually send any emails or whatever in the early morning hours. Email is very convenient for my circumstances and if a company doesn't respond it turns me off.
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Our customer service is exceptionally prompt, all it takes is an email or a phone call. Sounds like we didn't receive the email because it was either sent to the wrong address, or possibly ended up in a spam folder by mistake.
We pride ourselves on making sure customers receive the best service and support in the industry and we are extremely quick to respond to warranty related messages.
I apologize for the confusion, but I assure you taking care of our customers is our biggest priority and always has been.
Nick C.