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I agree that phone call is always best option. However if a company has a customer service email it should be prompt as well. IMO an email unanswered after 1 business day is not acceptable even if that reply just says they got your message and are looking into it.
I prefer email because I work night shift and and I am asleep during most of the 9-5 business day so I will usually send any emails or whatever in the early morning hours. Email is very convenient for my circumstances and if a company doesn't respond it turns me off.
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