Quote:
Originally Posted by Joyride86
No arguments from me there. I completely agree that there is a communication issue.
For most transactions, a phone call always lights a fire under whoever you talk to. Whatever the problem is, it would normally be acted on right then. Just trying to give advice so you get this resolved immediately.
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I appreciate the advice but I think the point is missed... whomever that is managing their email/CS communication is either 1) not following up, or 2) they should find a better email CRM system to use. It clearly is not working, even when I send a follow up email to
contact@diodedynamics.com
Quote:
Originally Posted by soulreapersteve
Weird, I also had a license led go out on me last month and once I put in an RMA ticket, I received confirmation next day and received a replacement pair within a couple of days.
Hope everything works out for you!
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Yes, weird, because they had no issues responding to Facebook inquiries.
-alex