Quote:
Originally Posted by mav1178
But I replied the same day, a couple hours after they responded to me by asking me what my mailing address was.
I can call but it really doesn't solve the first problem of communication. If I confirm my mailing address upon request, shouldn't it just be processed for RMA from that point on? I offered pictures or any other step(s) for warranty claim, and all I was asked was to provide my shipping address.
-alex
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No arguments from me there. I completely agree that there is a communication issue.
For most transactions, a phone call always lights a fire under whoever you talk to. Whatever the problem is, it would normally be acted on right then. Just trying to give advice so you get this resolved immediately.
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