Quote:
Originally Posted by Joyride86
I had a warranty claim with them in the past and they shipped the replacement part to my door within 2 days. I called them directly and they were very responsive. I think a phone call is always best for these things. Hopefully this gets sorted out for you.
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But I replied the same day, a couple hours after they responded to me by asking me what my mailing address was.
I can call but it really doesn't solve the first problem of communication. If I confirm my mailing address upon request, shouldn't it just be processed for RMA from that point on? I offered pictures or any other step(s) for warranty claim, and all I was asked was to provide my shipping address.
-alex